My Acer gaming laptop powered off unexpectedly during a Zoom meeting and now won't start again. It wasn't unusually hot, and overheating has never been a problem before. The only recurring issue was that the Wi-Fi would occasionally stop working until I restarted the laptop. I've tried letting it cool down, holding the power button for 30–60 seconds, and reconnecting the charger, but there's still no response. The battery isn't removable, and I don't notice any burnt smell. Is there anything else I can safely try before assuming the laptop needs repair?
2 Answers
Disconnect the charger and any USB devices, then hold the power button for about 30 seconds to discharge the system. After that, connect only the charger and try powering it on. If the laptop has a small battery-reset pinhole on the underside, you can press it gently with a paperclip according to the manual. Don’t open the case unless you’re comfortable working with laptop hardware.
If there are no lights, fan movement, or charging indicators after those steps, the problem could be the charger, charging port, battery, or motherboard rather than overheating. Try a known-compatible charger if one is available, and check whether the charging light changes when it’s plugged in. If it remains completely dead, professional diagnosis is the safest next step.
I’ll check the charging indicator and test the power connection before having someone open it up.
The battery can’t be removed from the outside, but I’ll check whether the bottom has a battery-reset pinhole. There’s no burnt smell.