I'm wondering if it's possible to send automated SMS messages that appear to come from different users within our company. We use a Dynamics 365 system integrated with Twilio to send daily emails and SMS to customers from a specific number we own. Now, there's a request to make it so that when a message is sent, it looks like it comes from the user who initiated the action (potentially any of over 100 users). I suspect this could be a security/privacy issue, but is there a way to achieve this in any programming language or process that I might not be aware of?
2 Answers
What you want is generally quite complex. The numbers you want can't be changed freely as they are regulated. You might be better off keeping a single number and appending the triggering user's info in the message body to clarify who initiated it. This way, you make sure to avoid any spoofing risks.
You should definitely check with your SMS provider to see what's feasible. It is technically possible, but it often raises legal concerns because scammers use similar methods for spoofing. Typically, your sender ID can't be easily changed unless the carrier allows it, which might not be the case here.
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