I really need some help because I can't log into my Microsoft account, and I'm starting to panic. All of my important work, including my bachelor's thesis and two projects, are saved in Word, and they're all due by the end of the week. I'm getting a repeated error message asking me to try a different device, use a VPN, or another authentication method. The link they provided doesn't help either; it just leads to a login prompt that I can't get past. This has been an ongoing issue for weeks, but now I can't find any way to resolve it no matter what I do. Any advice?
3 Answers
Have you cleared your browser's cache and cookies yet? Sometimes that resolves sign-in problems. Also, testing with your phone's cellular data instead of Wi-Fi might help, just in case it's a network issue.
What happens when you attempt to use the tool from that link? It might provide insights into the issue you're facing.
Have you tried logging into your account on a web browser or your phone? Sometimes switching devices can work wonders!
No, I've tried everything – laptop, phone, both app and web browser. I keep getting the same error message. It's so frustrating!
I get an error 400 when signing in and the tool says there's an issue but can't help me out. It's a dead-end.