I've run into a problem where I'm being charged monthly for an AWS account that I lost access to over a year ago. This account was only meant for a bootcamp project where we hosted our own servers, and I didn't plan on using it afterward since the bootcamp ended before the free tier usage ran out. Recently, I've noticed charges of about $23 showing up on my bank account, which reminded me of the old AWS account. I've tried contacting support for assistance but haven't had any luck. Blocking the payments with my bank didn't work either, as it seems they don't consider it "fraud". At this point, I've lost hundreds of dollars, and I'm wondering if I can somehow gain access to the account again and get a refund for the months of inactivity. If not, I just want these charges to stop. Has anyone else faced this issue? I'd really appreciate any advice or direction you can provide!
3 Answers
One thing you could try is to secure your credit card or even consider canceling it temporarily to prevent further charges while you sort this out. However, be cautious about that, as it could lead to collections if payments aren't made. Just make sure you keep a close eye on your communications with AWS support at the same time!
I understand how frustrating this can be! Unfortunately, if you've lost access to the account and can’t prove usage during those months, getting a refund might be tricky. I recommend you keep trying to reach AWS support and provide them with any evidence of inactivity. Sometimes escalating the issue to a manager can help get a resolution faster. Also, you might want to check their official support page for more tips related to billing issues. Good luck!
To stop the charges, you could try creating a case using the AWS Support Center. Just give them your details and case ID (if you get one) through any of their official channels. They usually respond within a few days, and it might be your best bet to resolve the issue. Just be sure to explain your situation clearly!
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