Help! My Laptop Keeps Blue Screen Restarting with a Critical Error
Asked by
CuriousSparkle77
I've been having a frustrating problem with my ASUS ROG Zephyrus G15 laptop. It keeps showing a Blue Screen of Death (BSOD) with the stop code 'Critical_process_died'. I recently upgraded my RAM, adding another 16GB to the original 16GB, so now I have a total of 40GB. The laptop has an NVIDIA 3060 GPU and an Intel i7 12700 processor, but it tends to get pretty hot. Does anyone have any ideas on how I can fix this issue? Also, I have a minidump file that I could share for analysis.
Answers
Just to clarify, if you started with 16GB and then added 16GB, that should usually give you a total of 32GB, unless you're mixing different sizes like 8GB and 16GB sticks. Make sure they're compatible! Also, it's a good idea to check that your RAM is correctly installed and seated. Sometimes, improper installation can lead to instability which might be causing the BSOD.
Reply to this answer
To properly diagnose the BSOD issues, you should gather the dump files, which are logs from the crashes. If you're able to access Windows—either normally or through Safe Mode—check the folder WindowsMinidump for any dumps. You can zip these files and upload them to a trusted file-sharing site, like MediaFire or Catbox. Having multiple dump files can really help narrow down the problem, so make sure to grab all you have! Once you have the files, we can provide more targeted assistance.
Reply to this answer
In regards to the overheating, ensure you have good airflow around the laptop and consider cleaning the vents and fans. Overheating can cause system instability which might be contributing to the BSODs as well. If you haven't already, use some monitoring software to keep an eye on your temperatures!
Reply to this answer
Add your answer
Answers are reviewed before publication.
Related Discussions