Help Needed: How to Get a Refund from Apple for Unauthorized In-Game Purchase by a Minor?

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Asked By CuriousCat92 On

I'm dealing with a tricky situation where my cousin, who is underage, accessed my iCloud account and made a large purchase of in-game currency while playing an MMORPG without my consent. I've secured my account and I want to know the best way to approach Apple for a refund.

I've taken steps to prove my honesty, like requesting the game developer to delete the purchased items as I haven't used them, because I'm currently facing financial difficulties. As I prepare to submit my appeal to Apple, I'm hoping for some advice on the best courses of action:

- Should I provide Apple with screenshots of my message to the game developer?
- What option should I choose when submitting my request: "A minor bought this" or "I didn't mean to buy this"?
- Is there any specific language I should use to make my case believable to a support agent?

I'm really in need of this money and would even accept a partial refund if possible. Any tips are greatly appreciated!

1 Answer

Answered By SkepticalSteve88 On

Just a heads up, Apple usually processes refunds with an automated system, so they might not care about the specifics of your story. You can submit your refund request, but don't get your hopes up too high. Since your cousin used your password, that might complicate things on your end.

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