Help! Printer Scanning to Google Email is Failing – Error 3332
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TechGuru99
I'm having trouble with my Sharp BP-70C31 printer when trying to scan documents directly to my Google email. It was working fine until recently, but now I keep getting an error message: **ERROR[3332]: Connection to SMTP server test failed.** The issue seems to be related to authentication, as it suggests I check my username and password. I've verified that they're correct and have also tried using multiple email addresses. I'm using a Gsuite account with the SMTP server set to smtp.gmail.com. Any suggestions on how to resolve this issue?
Answers
If you're looking to set up an App password for a user within Google Workspace, you can do this by going to the admin console. Navigate to the user's account, look for the security section, and there should be an option to generate App passwords for them. Just follow the prompts and it should help with your printer scanning issue!
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It sounds like you're encountering some recent changes Google made on their end. We faced a similar issue with Sage ERP and got it sorted by following certain steps listed on Google's support page. Make sure to check out Option 1 from their guide and update your SPF record for your public IP if necessary. Sometimes the default setup just isn't enough depending on your configuration.
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It seems that starting from May 1, Google is requiring either OAuth or Google App passwords for SMTP connections. So, if you haven't set that up yet, that might be why you’re facing this error. You could check the security settings in your Google Workspace to see about creating an App password. It's worth a shot to get your scanning back on track!
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