How can I find and remove a former developer’s email from our website forms?

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Asked By MellowCedar42 On

We discovered that our website's order and service-request forms were sending customer information to a former web developer's personal email instead of our company inbox. They no longer work with us, and we need to understand how the redirect was added, how to locate and remove it, and how to make sure the forms are secure afterward. Where should we look—source code, configuration, hosting, DNS, or a third-party form service? Could this create privacy or data-protection obligations, and what type of developer or professional should we hire to investigate it?

3 Answers

Answered By QuietLynx58 On

If you have the source code, search for the full address and distinctive parts of it. Also check environment variables, configuration files, server-side mail handlers, CMS plugins, hosting settings, and any external form provider. A simple search-and-replace may work, but it’s safer to move the recipient into a secured configuration variable so it isn’t hardcoded again.

Answered By NorthstarMango3 On

Treat this as a possible security and privacy incident, especially if the forms contained names, contact details, payment information, health information, or other sensitive data. Preserve relevant logs and records, remove the unauthorized recipient, rotate hosting, SMTP, API, and administrator credentials, and have a privacy or legal professional assess whether notification or other reporting is required. Don’t assume the issue is limited to the website code; email and hosting infrastructure can also contain forwarding rules.

Answered By SilverOrbit26 On

First determine how the site was built and where the form submissions are processed. If it uses a hosted form service or CMS, you may not find the address in the website files at all—you’ll need to inspect that service’s account and notification rules. Make sure your company controls the hosting, domain, mail, source repository, and third-party accounts before making changes.

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