My apartment's internet has been increasingly unreliable. Wi‑Fi became jittery, with slow-loading images, Discord disconnects, and connectivity problems in online games. I switched to an Ethernet cable, which worked reliably for a few weeks, but now the wired connection is also unstable or unavailable.
I have unplugged and restarted the router, reset my computer's network settings, and tried different Ethernet and power ports on the router. None of those steps helped. My father contacted the internet service provider about a week and a half ago because he had noticed the same issue, and they supplied some replacement cables, but the connection is still not working properly. This is now interfering with submitting and saving college work. What should I check next to determine whether the problem is with the router, modem, or service provider?
1 Answer
Since both Wi‑Fi and Ethernet are affected, the problem is probably not limited to your laptop or wireless settings. Check whether your setup has a separate modem or an internet-status light on the router. If the modem or WAN light is off, blinking abnormally, or showing an error, contact the service provider and ask them to test the line and signal levels from their side. Also try connecting one computer directly to the modem, if your provider allows it, to help determine whether the router is the problem. Keep notes about when the outages occur and which lights change so support can diagnose it more quickly.
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