I recently had my Apple account disabled for the App Store and iTunes without any warning or explanation. Despite attempts to resolve the issue through support, they were unable to unlock my account. When I inquired about the reason for the disabling, I was told it's company policy not to disclose that information. I hadn't purchased gift cards, made refund requests, or had any transactions that might have triggered this; the only thing I did was update my apps.
Now, I've lost access to all my purchased apps, subscriptions, and paid services like Apple TV+ and Apple Music. Days have passed, and I'm still locked out. I escalated my issue with Apple support, but I keep receiving the same vague responses, saying they can't identify the problem. This raises the question: is Apple even compliant with the law here?
The DSA (Digital Services Act) Article 17 states that they must provide a reason for such actions, and GDPR Article 15 mandates transparency regarding the data used in automatic algorithms. Moreover, German law (BGB §327) indicates that access to digital services shouldn't be revoked without a valid reason. BGB §307 requires any contractual terms to be clear and understandable for consumers. Considering all this, why hasn't Apple faced any consequences for such actions, especially when there seem to be many others experiencing the same issue?
1 Answer
Honestly, you're probably going to want to speak with a lawyer about this. They can give you the best advice on your rights and whether Apple's actions are actually against the law. It does sound like you've got a solid case based on what you've mentioned.
That makes sense. It seems like this issue happens to quite a few people, so maybe there's already information out there about it.