Issues Activating Exchange SE with Volume License: Need Help!
Asked by
TechyExplorer42
I recently bought Exchange SE with 200 CALs and SA, and the vendor submitted the activation details to my "Alternate ID" email. However, I can't complete the registration process because when I try to log in using the link they provided, it shows my main UPN email associated with our Entra Tenant instead. If I log in with the Alternate ID email, I get an error saying, "An error occurred while setting up your profile. Please refresh the page to try again." Has anyone else encountered this issue with Volume Licensing? I wonder if the vendor will need to cancel the order with Microsoft and reissue it under the UPN. I've opened a support ticket with Microsoft, but it hasn't been helpful so far.
Answers
Logging into Microsoft's sites can be really tricky sometimes. Have you tried using a private browsing window or a different browser? That can sometimes help with issues when activating licenses. More often than not, that solves weird login problems. Good luck!
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It's possible that the licenses are linked to a different contact or tenant entirely. Sometimes vendors can screw this up without realizing it. Have they confirmed which agreement those licenses are tied to?
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When we place orders, it’s crucial that we tie them to the right tenant. Did the vendor have the correct tenant information when they ordered? That might be worth double-checking.
TechyExplorer42: They had the Alternate ID email, which is linked to the UPN, so it should be the same tenant ID. Seems like something went wrong on their end.
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ReturnOfTheITGuy: Yeah, I've tried all that and it's still messing up. It fails the same way no matter if I use the UPN or the Alternate ID.
AdminGuru88: Same here, I’m convinced they need to do some merging of the VL info with the UPN account, which is ridiculous!