I own this laptop and need it for college, but I can't afford professional repair right now. After installing Steam and Apex Legends, Windows started working for only a few minutes before crashing with a critical error that appears to be related to the storage drive. I tried uninstalling the games, but they kept reappearing or the laptop crashed before I could finish. I also attempted a full reset, but it failed at around 7%. What should I try next, and how can I tell whether this is a software problem or failing hardware?
3 Answers
Since the reset failed and the error seems storage-related, check the health of the system drive if you can get into Windows long enough. Back up important school files immediately. A failing SSD or hard drive can cause repeated crashes, failed resets, and files or programs seeming to return. You can also run Windows Memory Diagnostic to check the RAM.
The practical next step may be a clean Windows installation from a bootable USB made on another computer. You’ll need an empty USB drive of at least 8 GB, and this will erase the Windows installation and potentially your files, so back up anything important first. If installation also fails or the drive is not detected, the storage hardware likely needs replacement.
The laptop is yours, so school-management restrictions should not be the issue. Before wiping it, disconnect unnecessary accessories and try the built-in recovery or Safe Mode options. If it crashes even while running from the Windows installer or recovery environment, that points strongly to faulty RAM or a failing drive rather than the games themselves.
Related Questions
Lenovo Thinkpad Stuck In Update Loop Install FilterDriverU2_Reload