My Lenovo Legion Pro 5 16IRX8 repeatedly freezes completely: the keyboard and apps stop responding, and I can only recover by holding the power button. After restarting, it may freeze another two or three times before eventually working normally for a few hours. Occasionally, one of the freezes leads to Windows Automatic Repair and a blue recovery screen, but exiting back into Windows eventually lets me continue.
The system has an Intel Core i7-13700HX, RTX 4070 Laptop GPU, 16 GB of DDR5 memory, and a 1 TB Samsung PM9A1 NVMe SSD. I already performed a clean Windows reinstall from a bootable USB drive, but the problem remained. I also do not see any minidump files, so I am wondering whether this is more likely to be hardware-related. Could the SSD, RAM, or the known reliability problems associated with some 13th-generation Intel processors be responsible? Is there a reliable way to test the CPU before replacing components?
1 Answer
The symptoms could be caused by several hardware problems, so it is too early to blame the CPU or replace the NVMe drive based only on the lack of minidumps. Start by updating the laptop BIOS and chipset drivers, then test the memory modules individually with a bootable memory diagnostic. Also check the SSD's SMART health and run the manufacturer's diagnostic tools.
If the machine still hard-locks outside Windows—such as during a memory test or while sitting in the BIOS—that strongly points to hardware. A CPU fault is usually confirmed by elimination: stable memory, storage, temperatures, BIOS, and power, with crashes still occurring under different CPU tests. Since the clean reinstall did not help, having the laptop professionally diagnosed is sensible, especially if it is still under warranty.
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