Hey everyone! I just got a new pre-built computer on Sunday, and I'm having a major issue where it constantly freezes, forcing me to do a hard reset every time. Here are my specs: Intel Ultra 7 265K processor (up to 5.4 GHz), NVIDIA GeForce RTX 5070 Ti graphics card, 2TB NVMe Gen4 SSD, 32GB DDR5 RAM, 850W Gold power supply, a 360mm ARGB AIO liquid cooler, and it's running on Windows 11. I had trouble even booting into Windows at first, and after reinstalling, things were fine until they weren't. I ran a system scan, and it reported some corrupted files that it couldn't fix. I also checked my RAM and SSD, and they seem fine. I'm not very tech-savvy, so I'm really lost here. Any ideas on how to solve this?
4 Answers
If it's a pre-built, you might want to consider sending it back for repairs or a replacement. It could be a hardware issue if it's freezing like that.
Just a friendly reminder to always back up your data before making system changes. You never know when issues might crop up when you start tinkering with settings.
You should try running these commands in the command prompt as an administrator: 1. `DISM /Online /Cleanup-Image /RestoreHealth` and 2. `sfc /scannow`. They can help fix Windows issues that might be causing the freezes.
There's a known issue with certain updates that cause controller halts on drives. Try looking into KB5063878 for more info—it might be related to your situation.
I ran those commands, and everything came back clean. Any other ideas about what could be causing the problem?