Need Help with Computer Boot Issues
Asked by
MysteriousGamer42
I'm having some serious trouble with my computer. When I try to get past the startup screen, which shows the time, it won't let me log in. Instead, it just sends me back to the same screen. I've already done a factory reset, tried booting in safe mode, and even cleaned the device physically, but nothing seems to work. I'm really at my wits' end with this. I also have a video showing what's happening if that helps.
Answers
You might want to try running the DISM command in Safe Mode to fix any corrupted system files. Here’s what you can do: Restart your computer and hold the Shift key while clicking Restart. Then go to Troubleshoot > Advanced Options > Startup Settings and try booting into Safe Mode with Command Prompt. Once you’re there, run these commands one at a time: 1) sfc /scannow, and 2) DISM /Online /Cleanup-Image /RestoreHealth.
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CuriousUser88: How do I access safe mode? I keep restarting my computer and it doesn't seem to work.
FrustratedTechie03: I managed to select 'Boot into Safe Mode with Command Prompt,' but now I’m just stuck at a black screen. Is this common?