I recently bought a new ASUS gaming PC with an RX 9070 XT, Ryzen 7 9800X3D, 32GB of RAM, a 2TB SSD, and Windows 11. Every game I try, including GTA V, fails to open. When I then launch Task Manager, it freezes too. Windows is updated, and I have already uninstalled and reinstalled the graphics driver, but the problem continues. What other updates or troubleshooting steps should I try?
3 Answers
Because the computer is a prebuilt that is still under warranty, I would contact the seller first. They may have you run memory, storage, temperature, or system-file checks, or they may arrange a repair or replacement. A new PC that freezes even when opening Task Manager could have a faulty component or an installation problem, and opening the case or replacing parts yourself could complicate warranty service.
Since this is happening with every game and Task Manager also locks up, it may be a broader Windows or hardware issue rather than just a graphics driver problem. Check for motherboard chipset and BIOS updates, install all Windows optional updates, and make sure the AMD graphics driver is the correct version for the RX 9070 XT. Also check whether the system was set up with a clean Windows installation. If the problem persists, avoid spending too long diagnosing a brand-new machine and use the warranty or return support.
That system should have no trouble launching GTA V, so widespread freezing is not normal. Try a clean Windows reset or reinstall only if the seller's support team recommends it, since doing so may affect the return or warranty process. Before that, record the symptoms and any error messages, then contact the retailer or manufacturer for diagnostics or a replacement.
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