My PC has been crashing regularly with two main blue-screen errors: SYSTEM_SERVICE_EXCEPTION referencing win32kbase.sys and FAULTY_HARDWARE_CORRUPTED_PAGE. The issue started around the time of a problematic AMD driver release. I first installed an experimental driver and later updated to version 26.7.1, but the crashes have continued. Running Windows Memory Diagnostic, SFC, and DISM has not fixed anything. What should I check next, and how can I determine whether the cause is faulty RAM, a graphics driver, or other hardware?
3 Answers
The minidump files are the best place to start because they show what Windows was doing when each crash occurred. Check the Windows Minidump folder, copy the files somewhere else, compress them, and upload them for analysis. If there are no dumps, configure Windows to create small memory dumps and wait for another crash.
I wouldn't assume the AMD driver is definitely responsible just because the timing lines up. A graphics driver could cause SYSTEM_SERVICE_EXCEPTION, but unstable RAM, motherboard settings, overclocking, or the GPU itself can produce similar symptoms. Check the dump files, return BIOS settings to defaults, and perform a clean graphics-driver installation before drawing conclusions.
RAM is a strong possibility, especially with a FAULTY_HARDWARE_CORRUPTED_PAGE error. Test each memory stick separately and run a bootable tool such as MemTest86 for several passes. Also try different motherboard slots if possible. A single short Windows memory test may miss intermittent errors.
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