Shared Windows PC Shuts Down Instead of Waking from Sleep
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MellowCedar42
I'm helping with a SharePoint migration and ran into a problem with an Intune-joined desktop configured as a shared device for three separate users. Whenever the computer goes to sleep, it appears to shut down and requires a complete restart instead of waking normally. I've checked the monitor and cable connections, but I haven't found anything useful in Intune. None of the other shared devices behave this way. I have limited permissions, so I can reset devices and passwords but don't have access to event logs or most system settings. What could cause this, and where should I look?
Answers
It may be hibernating rather than entering normal sleep. If you have administrator access, run `powercfg /hibernate off` from an elevated Command Prompt, then check the advanced power settings and set “Hibernate after” to Never. If Intune is applying a power-management policy, the local change could be overwritten during the next sync, so the proper fix may need to be made in the relevant Intune configuration profile.
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The first thing I’d normally check is the Windows Event Viewer around the time the machine stops responding. Look for sleep, wake, shutdown, or unexpected power-loss events. Since your account doesn’t have access to those logs, the help desk or whoever manages the device will need to investigate them.
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MellowCedar42: That’s the problem—I mainly reset devices in Intune and handle password resets, so I don’t have permission to view the logs. I’ve already opened a help desk ticket, but they haven’t found the cause either.