I recently registered for an account on the HPE website, but I'm having trouble accessing it. Every time I try to log in, I get a message saying, "You are not authorized to access the Application." It also suggests contacting HPE support for more help. I submitted a support request, but I'm still waiting for a response. Does anyone know why this might be happening or what I can do?
3 Answers
When you sign up as a new user, it might take a little while for all the account authentication processes to complete. If that doesn't seem to be the issue, you could be trying to access something that requires special authorization from your partner representative. Generally, regular support might not be able to resolve it, so checking with your partner contact could help.
Honestly, trying to navigate the HPE site can be a nightmare, especially if you're looking for something basic like a 48-port switch. There’s a lot of jargon and not enough straightforward info for small to medium businesses. I recommend searching for the HPE switch configurator—just be warned that it's suggested to use Internet Explorer mode since the site is a bit outdated. It's frustrating, but that was the go-to place for finding what you need!
Just so you know, HPE focuses on enterprise-level solutions, so buying directly from them isn't the norm. Typically, you should go through distribution partners. Also, I recommend trying the updated tools like the link to the pricing tool I shared, rather than the older configurator—it should have more current options and offerings.

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