How can I restore billing access when the AWS root email is no longer available?
My client's website is currently down because the AWS account was suspended for an overdue bill. The account's root user is tied to an old email address that…
AWS billing
How can I recover a suspended AWS account when both email and MFA are unavailable?
My AWS account was suspended over an unpaid balance of about $3. I want to settle it, but I cannot sign in. The root account email uses my…
How can I pay a suspended AWS account when I’ve lost access to the root email and MFA?
My AWS account was suspended over an unpaid balance of roughly $3. I'm ready to pay, but I can't sign in. The root email uses my business domain,…
How can I restore billing access when the AWS root email is no longer available?
My client's AWS account was suspended because a billing update was missed. The account's root user is tied to an old email address that is no longer active,…
Why did AWS place a $1 charge on my card to verify billing information?
I hadn't used my AWS account in nearly eight years—the last time was during my master's program. I suddenly noticed a $1 charge from AWS and worried that…
Why Am I Receiving Payment Verification Emails From an Old AWS Account?
I created an AWS account around 2018 to explore the free tier while working for a former employer. I don't remember creating any resources or doing much with…
How can I stop AWS billing notices when I can’t access the account?
About six years ago, I created an AWS account, likely to use promotional credit from Amazon. I experimented with a few services for work-related IT practice, then stopped…
AWS billing emails keep arriving, but I can’t access the account or identify the payment method
I created an AWS account about six years ago, apparently using promotional credit from Amazon. I experimented with a few services for work-related learning, then stopped using it.…
How Can I Stop AWS Charges From an Old Student Account I Can’t Access?
I graduated from college several years ago after using an AWS account with free student credits for a tiny class project. The project only supported a single demo…
Can AWS waive charges from unused EC2 volumes and a delayed billing issue?
I accumulated about $4,500 in AWS charges over four months. My credit card was on file, but it apparently wasn't charged because of a billing error, and I…
How Can I Stop Recurring Cloud Charges From an Account I Can’t Access?
I graduated several years ago and had a small cloud project funded by student credits. After the class ended, I shut down the project and believed I had…
My AWS billing case has been unassigned for two days—what should I do?
I'm a student using AWS for the first time, and I've received a much larger bill than expected. I opened a support case two days ago and also…
I found an unexpected AWS charge on my credit card—what should I do?
I've been living in Australia for about a year and haven't used my Canadian credit card during that time. Earlier this month, I noticed a $72.25 charge from…
Accidentally left cloud resources running and received a large bill—can it be waived?
I'm a student and a first-time cloud user. I created some resources for a college lab, but I forgot to stop or delete them afterward. I've now received…
How can I get an AWS Redshift Reserved Instance exchange reviewed quickly?
We need to move from Redshift RA3 instances to the newer instance type, but our existing Reserved Instances are still attached to the old configuration. The console says…
How can I get an urgent AWS Redshift Reserved Instance conversion handled?
We need to move our Redshift cluster from the current RA3 instance setup to the newer configuration. We already have Redshift Reserved Instances, but they are not size-flexible,…
How can I reach a human about an unexpected RDS bill and request a refund?
I received an unexpected charge of $148.80 for RDS Extended Support after something changed in my account. I'm on the standard support plan and don't have a paid…
How can I reach a human about an unexpected RDS charge and request a refund?
I was unexpectedly charged $148.80 USD for RDS Extended Support after a change to my database setup. I'm on the standard support plan, and the automated support assistant…
How can I accurately calculate and allocate AWS egress costs per database cluster?
We operate a siloed DBaaS platform on plain EC2 instances and pass egress charges through to customers. Each cluster is identified by tags, and a highly available cluster…
How can we reach a real person when account suspension blocks AWS support?
Our account has been suspended and is pending deletion because we missed several invoices. The email domain used for account notifications and MFA is hosted in Route 53,…