How should we manage offline access to iLO credentials?
A recent round of cumulative updates caused our Windows Server 2019 and 2022 Remote Desktop Session Hosts to hang during logoffs, eventually requiring hard resets. Since RDP was…
break glass access
How should developers access production during outages?
Yesterday I spent nearly five hours helping a developer troubleshoot a production outage. Our operations team has access to all production servers, while developers can access only development…
Should application owners get temporary production access during outages?
Yesterday I spent nearly five hours helping a developer troubleshoot a production outage. Our operations team currently has access to all production servers, while developers can access only…