Is AWS Basic Support Still Leaving Control Tower Issues Unanswered?
I opened a support case 11 days ago about a problem with AWS Control Tower, but it is still unassigned. Previous cases were usually answered within three or…
cloud support
Is AWS Basic Support Still Leaving Control Tower Issues Unanswered?
I opened an AWS support case 11 days ago about a Control Tower problem, but it still hasn't been assigned. Previous cases were usually answered within three or…
Account suspended for two weeks—how can I reach a real support person?
My account was suspended for a non-billing issue, and my application has been offline for about two weeks. Since I can't access the database, my users can't access…
Why do experienced engineers open cloud support cases for customer-managed problems?
I regularly see senior platform engineers, DevOps leads, and cloud architects ask a cloud provider to troubleshoot Terraform state, customer-managed IAM policies, or application code running on virtual…
Is DevOps Still a Realistic Career Path for Freshers in 2026?
I'm a fresher hoping to move into DevOps, cloud, or SRE. I've been studying Linux, AWS, Docker, Kubernetes, Terraform, Jenkins, Git, Ansible, and Python, but most entry-level DevOps…
Is DevOps Still a Realistic Career Path for Freshers in 2026?
I'm a fresher hoping to move into DevOps, cloud, or SRE. I've been studying Linux, AWS, Docker, Kubernetes, Terraform, Jenkins, Git, Ansible, and Python, but most entry-level-looking openings…
Does an AI reply satisfy Azure’s Severity B support response SLA?
A VM was migrated to another host without advance notice, and the migration paused the underlying hardware—including the accelerated NIC—for about a minute. That brief interruption triggered a…
How can I move from help desk into cloud or infrastructure work?
I've been working full-time as a Help Desk Technician for about a month. I'm not planning to leave right away, but I want to use this role strategically…
Does an AI-generated message count as Azure’s initial support response?
A virtual machine was migrated to another host, briefly pausing its hardware and accelerated NIC for about a minute. That interruption triggered a cascading failure in a replicated…
How can I use my help desk role to move into cloud or infrastructure?
I've been working full-time as a Help Desk Technician for about a month, and I want to use the next 6–12 months to prepare for a more advanced…
Can an AWS MSP Really Offer Enterprise Support at No Extra Cost?
A small AWS-managed service provider I'm considering says they receive Enterprise Support through their arrangement with AWS and can pass it along at no additional cost. However, someone…
Can an AWS MSP Really Offer “Free” Enterprise Support?
A small AWS managed service provider I'm considering claims that its customers receive Enterprise Support at no additional cost through the provider's arrangement with AWS. Someone at the…
How can I quickly improve my Red Hat Linux troubleshooting and Bash skills?
I have an upcoming technical interview for a customer-facing engineering role supporting customers as they deploy a product in their cloud environments. The product includes an agent that…
Should I Keep Pursuing DevOps or Return to Infrastructure Support?
I completed my MCA in 2025 from a smaller college in Pune, Maharashtra. Before my master's, I worked for about a year in infrastructure support, and during the…
Should I Keep Pursuing DevOps or Return to Infrastructure Support?
I graduated with an MCA in 2025 from a college in Pune, Maharashtra. Before my master's degree, I spent about a year working in infrastructure support, including system…
How can I get a response to an AWS support ticket?
My AWS support case has been sitting without a response for about two weeks. We're a startup, and it's becoming difficult to justify staying with AWS when we…
Is Starting a DevOps Career in My 30s Realistic?
I'm in my 30s and have recently started learning DevOps. I'm genuinely interested, but the number of technologies and concepts feels overwhelming. Is it realistic to move into…
How can I get a timely response from cloud support?
My support ticket has been open for about two weeks without any meaningful response. As a startup, it's becoming difficult to justify relying on this cloud provider when…
What certification should I pursue next after AZ-900 for a Junior Cloud Support role?
I've just completed my AZ-900 Microsoft Fundamentals certification and I'm working on the SC-900 Microsoft Security certification. I'm looking for advice on which certification would be the best…
How Can I Improve My Chances of Getting a DevOps Job?
I'm trying to get some advice on how to boost my chances of landing a DevOps position. Currently, I work as a Cloud Support agent and have a…