How can I remove a deceased family member’s iCloud account from their iPhone?
My aunt recently passed away and had planned for my grandmother to use her iPhone. I know the device passcode and the iCloud password, but the phone keeps…
death certificate
How can I access and transfer my late aunt’s iPhone in Canada?
My aunt recently passed away and wanted her mother to receive her iPhone. The phone is protected by Face ID for many actions, including signing out of iCloud,…
Can Apple erase a Mac when the owner has died and the death certificate is foreign?
I'm in the United States and have a Mac that belonged to an old friend who died in Spain. I have her death certificate in Spanish and French,…
Can Apple erase a MacBook using a foreign death certificate?
I'm in the United States and have a MacBook that belonged to an elderly friend who died in Spain. I have her death certificate in Spanish and French,…
How can a widow regain access to her late husband's accounts and photos?
A friend recently lost her husband, and ever since, she's struggled to access her phone and the photos they shared over their 30 years together. He had a…