We're evaluating Spiceworks as a ticketing system, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a setting to enable…
We're evaluating Spiceworks as a ticketing system for our organization, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a…
I received notice that Freshdesk's free plan is being discontinued. I've liked using it and have recommended it before, but I don't want to start paying for a…
Our company currently uses a very basic ticketing system for IT and maintenance requests. As we grow, I'm concerned it won't scale well enough. We have roughly 300–500…
Our company currently uses a very basic ticketing system for IT and maintenance, but we're growing and I'm concerned it won't scale well. We expect to have roughly…
I'm looking for recommendations on a solid internal ticketing system for our law firm in North Carolina. We have 125 employees and a small IT team of four…