How do you get employees to submit more useful IT tickets?
We have issue-specific forms that can trigger automated fixes, but employees often use the general form, leave out details, or pick the wrong options. What changes have helped…
help desk tickets
How do you get people to submit support tickets instead of messaging you directly?
I don't mind helping people through direct messages occasionally, but I've noticed I'm more likely to ask certain coworkers to submit a ticket while I'll sometimes create one…