How do you securely handle password resets requested by phone?
I work at a state university where Microsoft SSPR is available, but the help desk still receives calls from users who need assistance resetting a password. Our current…
helpdesk security
How do you securely handle password resets requested by phone?
I work at a state university where Microsoft SSPR and other self-service options are available, but the help desk still receives calls from users who need assistance resetting…