How can we ensure Slack requests become properly tracked tickets?
Our organization relies heavily on Slack for IT support, but a recent audit showed that more than 90% of conversations involving agents never result in a ticket—over 1,000…
IT service management
What self-hosted help desk would work well for a 2,000-user air-gapped environment?
We support roughly 2,000 end users in a Department of Defense-related, air-gapped network. Azure DevOps is currently being used for ticketing, but we want to move to a…
How can we make sure Slack support requests become proper tickets?
Our organization relies heavily on Slack for IT support, but an audit showed that more than 90% of conversations where agents helped users never resulted in a ticket—over…