What’s the best way to announce and track internal changes?
Our team currently announces changes inconsistently. Sometimes someone posts in our chat channel, but those messages are easy to read once and forget. We also maintain a wiki,…
knowledge base
What’s the best way to announce and track changes for a team?
Our team currently announces changes inconsistently. Sometimes someone posts in a Teams channel, but those messages are easy to read once and forget. We also have a wiki,…
What cloud platform can handle a small helpdesk, documentation, and task tracking setup?
I've recently started a new job and need to choose a practical cloud-based toolset. We receive only a small number of internal helpdesk requests, but the system should…
How Should I Take Over a Solo IT Environment With Almost No Documentation?
I started a solo IT position about a month ago after the previous IT person retired. I received access to his old email and files, but the planned…
How do I take control of a solo IT environment with almost no documentation?
I started a solo IT role about a month ago after the previous IT employee retired. I was given access to his old email and files, but the…
What are you using for an employee IT self-service portal?
Our management wants us to introduce an employee self-service portal for IT requests. The main goals are giving users a searchable knowledge base and letting them install or…
What common IT issues should I cover in a self-service knowledge base?
I'm the sole IT technician for a small nonprofit with about 80 employees. Our current request process requires staff to contact their department head, who then submits the…
What are the most effective ways to reduce IT ticket resolution times?
Our IT ticket resolution times keep getting worse. The fixes themselves usually aren't especially difficult, but technicians lose time switching between tools, searching through old tickets, repeating troubleshooting…
Recommendations for Self-Hosted Open Source Knowledge Bases or Wikis
I'm looking for suggestions on self-hosted, open-source knowledge base or wiki solutions for my work at an MSP. We currently use the knowledge base included with ConnectWise PSA,…
Do System Administrators Keep Personal Notes for Reference?
I'm curious about the note-taking habits of system administrators. While I know that troubleshooting documents are mainly stored in the company Knowledge Base, do sysadmins maintain their own…
How Do You Overcome Incident Amnesia in Tech Teams?
Hey folks! I've been struggling with this issue lately and would love to hear your thoughts. As part of a team that deals with numerous incidents each day,…
What's the Cheapest Way to Experiment with Bedrock?
I'm keen to explore Bedrock's knowledge base and AgentCore but my company's strict policies make it tough to dive in. I want to experiment on my own without…
What's the Best Affordable LLM for My Wiki Website?
I'm looking for advice on the best low-cost AI language model that can scan and interact with my wiki website. As someone who's completely new to this, I'm…
How can I limit my Bedrock chatbot to only use a specific knowledge base for responses?
I'm in the process of building a chatbot that utilizes the invokeagent API to interact with my Bedrock agent. This agent uses a RAG model alongside a knowledge…
Help! I'm Struggling to Create a Bedrock Knowledge Base with Proper Permissions
Hey everyone, I'm having trouble creating a Bedrock Knowledge Base. I initially tried using the root login, but that didn't work. So, I set up an IAM user…
Is It Safe to Share Your App Code in Claude's Knowledge Base?
I'm curious about the potential risks involved in sharing my application code in Claude's knowledge base. I get that I shouldn't share sensitive information like API keys or…
Does a High Knowledge Base Limit Chat Length with Claude?
I'm curious about how my high knowledge base impacts my chat interactions with Claude. Specifically, if my knowledge base is over 90% as a pro user, does that…