Could Malware Still Be Compromising My Accounts After a Fresh Windows Install?
I downloaded a suspicious file, and within a couple of days several of my online accounts were compromised. I ran a deep Windows Defender scan, which found and…
malware removal
I accidentally ran a phishing attachment that installed ScreenConnect—should I reinstall Windows?
I received a phishing email that appeared to come from someone I trusted and accidentally downloaded and ran an EXE file. It installed ScreenConnect, a remote-access application. I…
I Think I Ran Malware—What Should I Do to Protect My Accounts?
I accidentally ran an executable file while downloading something, and my laptop soon showed signs of a possible Trojan. I think I removed it, but Steam unexpectedly asked…
Mouse Moving by Itself and Browser Opening Adult Sites—How Can I Secure My PC?
My Windows PC may be infected with malware or a remote-access trojan. The cursor moves without input, Command Prompt or PowerShell windows briefly appear and disappear, and the…
How can I completely remove Quick Driver and other unwanted programs?
I accidentally installed Quick Driver while setting up MediaHuman Audio Converter, and now I receive several unwanted notifications every day, often while I'm gaming. I've tried uninstalling it…
My Samsung Galaxy was overwhelmed by virus alerts and ran out of storage while I was hospitalized—what should I do?
I have a Samsung Galaxy running Android that is about a year old. After spending two weeks in the hospital and ICU, I came home to find the…
Mouse Moving by Itself and Browsers Opening Unexpected Sites—How Should I Handle a Suspected RAT?
My Windows PC may be infected with malware or a remote-access trojan. The cursor moves without input, Command Prompt or PowerShell windows briefly appear and disappear, and the…
How can I completely remove Quick Driver and other unwanted programs?
I accidentally installed Quick Driver while setting up MediaHuman MP3 Converter. Since then, I've been getting several unwanted notifications every day, often while I'm gaming. I've already tried…
What should I do if I suspect a trojan stole my account passwords?
I downloaded some files and ran an executable that I probably should not have. I later discovered what appeared to be a trojan on my laptop and think…
Could Malware Have Compromised My Windows or Microsoft Account?
I'm using Windows 11 and recently detected one or more trojans on my laptop. Windows Security quarantined them, and I've restarted and run several scans. Afterward, Windows prompted…
How can I remove the NextGeeker browser hijacker from Windows?
For about a month, NextGeeker has been hijacking both Google Chrome and Microsoft Edge on my Windows 11 PC. I cannot access browser extension or sync settings, and…
What’s the safest way to remove the NextGeeker browser hijacker?
For about a month, my Google Chrome and Microsoft Edge browsers have been affected by NextGeeker, which appears to be changing or hijacking my searches. I haven't found…
What should I do after accidentally installing malware on my Windows PC?
I wasn't paying close attention while browsing and downloaded and opened a program I didn't intend to install. Windows Defender detected and quarantined threats identified as "Lazy.PGLI!MTB" and…
How can I stop scam notifications from a suspicious website on Windows 11?
I accidentally clicked "Allow notifications" on a suspicious website while using my Windows 11 laptop. Since then, I've been seeing repeated scam or virus warnings. The notifications mention…
How can I tell whether Microsoft Defender’s Trojan detection is real?
My ASUS TUF A17 runs Windows 11 and had been working normally, but today search engines suddenly started showing frequent CAPTCHA challenges. One page also offered to translate…
VirusTotal Detected a Trojan in setup.exe—What Should I Do?
I ran setup.exe, but nothing appeared to happen. I then uploaded the file to VirusTotal, where ESET detected Win64/Kryptik.HPF and WithSecure detected Trojan:W32/GenInflated.B. Malwarebytes' deep scan has not…
How Do I Stop the WinMainTELE.vbs Error Appearing at Startup?
For the past few days, Windows Script Host has shown an error when my computer starts: "Cannot find C:ProgramDataWinDate32WinMainTELE.vbs." What caused this, and what is the safest way…
Suspected Trojan After Opening a ZIP File—What Should We Do Next?
My father opened a ZIP file sent by someone he works with, and shortly afterward his laptop became slow and started behaving strangely. I connected to the computer…
How can I stop fake virus notifications from a suspicious website on Windows 11?
I accidentally clicked "Allow notifications" on a suspicious website while using my Windows 11 laptop. Since then, I've been seeing repeated scam and fake virus alerts. The notifications…
I ran a fake Cloudflare verification command—how do I know what was compromised?
I was redirected to a fake Cloudflare verification page that instructed me to paste a one-line command into Command Prompt. I ran it, and after about a minute…