We're a small company looking for an MSP to reduce the administrative burden of IT. We have a mixed Windows and macOS environment and already use Microsoft Intune,…
I'm the primary network infrastructure consultant for a company that relies heavily on an external MSP. They want a detailed map covering the physical path from endpoint devices…
I'm an IT manager at a UK school and currently handle most of the IT work, apart from first-line support, which is covered by a full-time technician. The…
I'm a UK-based IT manager at a school and currently handle almost everything apart from first-line support, which is covered by a full-time technician. The school is considering…
I'm preparing to launch a remote IT Help Desk and Service Desk company in Tunisia for European businesses. The team would provide French- and English-language Level 1 and…
I work at a small managed services provider using an all-in-one RMM platform for monitoring, ticketing, automation, and patching. I created a remote patching policy intended for our…
I was offered $30 an hour, up from my current $22, to be the only in-house IT person supporting six car dealerships. The company described three immediate priorities:…
I was offered $30 an hour, compared with the $22 I currently make, to be the only in-house IT person supporting six car dealerships. During the interview, the…
I run a small nonprofit and I'm not a technical person. After our IT employee left earlier this year, I've been handling issues involving Microsoft 365, Teams, SharePoint,…
I run a small nonprofit and am not very technical. Our IT person left earlier this year, so I've been handling Microsoft-related problems myself. We use Microsoft 365,…
I'm the IT Director for a public library system with four branches. Our internal IT team is just me and one full-time assistant/help desk technician. We've outsourced major…
I'm an Infrastructure Manager handling Azure, AWS, networking, and general systems administration. Before that, I worked as a project engineer for a managed services provider. I'm considering going…
I'm the IT Director for a public library system with four branches and about 65 staff. Our internal IT team consists of me and one full-time assistant/help desk…
I'm currently the company's only software developer, and our part-time sysadmin is leaving in about four months. I have essentially no systems administration experience, and there is very…
A small AWS managed service provider I'm considering claims that its customers receive Enterprise Support at no additional cost through the provider's arrangement with AWS. Someone at the…
I manage IT for a small organization and have been handling our Microsoft licensing and virtualization environment for many years. We recently moved from a two-host VMware Essentials…
I'm a Level 1 technician with about a year of experience, and I joined a national managed services company only three weeks ago. Until recently, another technician handled…
I'm a Level 1 technician with about a year of experience, and I joined a national managed service provider only three weeks ago. Until recently, another technician with…
I'm the CFO of a small industrial manufacturing company with about 20 employees. We rely on Google Workspace and Google Drive for most of our files, have no…
Our new co-managed MSP recently moved us from Ninja to N-able N-central. Since the change, several machines have become noticeably slower and less reliable. Applications take much longer…