Our organization is considering moving away from Netwrix for self-service account unlocks and password resets. We're evaluating replacement options and would appreciate recommendations based on real-world experience, including…
I have never owned an Apple device besides a 2008 iPod, which I still use occasionally with iTunes. I created an Apple account years ago, but I had…
I received an email saying that my Apple Account password, security questions, and date of birth had been changed, but I did not make those changes. I immediately…
I received an email saying that my Apple Account password, security questions, and date of birth had been changed, even though I didn't make those changes. I immediately…
I recently got a new MacBook Pro and forgot both my login password and recovery key. I'm stuck at the screen asking for the password to log in.…
We already have useful guidance on our intranet and self-service website, including password resets and other common fixes, but we still receive many walk-in requests for issues users…
I installed Zorin OS on my laptop a few months ago, then stopped using it and forgot the account password. I can still log in automatically to the…
Has anyone implemented a physical self-service IT kiosk that guides users to the right help page or tool? We already have an intranet and self-service site with password-reset…
I installed Zorin OS on my laptop a few months ago and recently started using it again, but I forgot my account password. The laptop logs straight into…
I lost my only Apple device about a week ago. I can still access iCloud, Find My, and the Developer portal, but account.apple.com won't send a verification code…
For about a week, I've received around five email notifications saying someone tried to reset the password for an Instagram account I barely use. The messages arrived at…
I'm recovering a Windows Server 2016 VM whose computer account is out of sync with the domain, and cached credentials are not working. We use LAPS, but the…
I'm helping someone reset the password for her Apple Account so she can update her iPhone 12, which is running iOS 16.1.1. It's her only Apple device, and…
I'm helping someone reset the password for her Apple Account so she can update her iPhone. Her only Apple device is an iPhone 12 running iOS 16.1.1, and…
My brother tried to download a Minecraft map and encountered a fake human-verification prompt. It instructed him to press Windows+R, paste a command, and run it. The command…
My Discord account was compromised two days ago and used to send scam images. I recovered it, changed the password, and enabled two-factor authentication. Around ten hours later,…
Over the past two days, several of my accounts have been compromised one after another. My Discord account was used to send scam images, then my Instagram account…
This morning, someone accessed my Instagram account, sent scam messages to everyone I follow, and posted scam content on my story and profile. I also noticed suspicious access…
I suddenly received an alert on my iPhone asking me to verify my Apple Account. I entered my password, but it was rejected. Shortly afterward, I received an…
I've spent about four hours trying to reset the login password on my 2019 Intel MacBook Air, but every password variation is rejected. When I try using my…