What free alternatives are there now that Freshdesk’s free plan is ending?
I received notice that Freshdesk is ending its free plan. I've generally liked the product and have recommended it before, but I'm not willing to pay for it…
self-hosted help desk
What self-hosted help desk would work well for a 2,000-user air-gapped environment?
We support roughly 2,000 end users in a Department of Defense-related, air-gapped network. Azure DevOps is currently being used for ticketing, but we want to move to a…
What affordable ticketing system would work for a 300–500-person company?
Our company currently uses a very basic ticketing system for IT and maintenance, but we're growing and I'm concerned it won't scale well. We expect to have roughly…