Looking for Recommendations on Helpdesk Platforms
I'm in the process of finding a suitable replacement for our current helpdesk platform. The prices have been rising, and managing the system has become increasingly burdensome. Our…
Slack integration
How can I automate ticket creation from Slack/Teams DMs and send auto-responses?
I'm the only IT support at a medium to large company, and it's a challenge because everyone prefers to DM me with their tech issues instead of making…