We're evaluating Spiceworks as a ticketing system, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a setting to enable…
We're evaluating Spiceworks as a ticketing system for our organization, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a…
I received notice that Freshdesk's free plan is being discontinued. I've liked using it and have recommended it before, but I don't want to start paying for a…
I'm looking for advice on service desk solutions for a financial institution with over 200 staff members, including a headquarters and several branches connected via WAN. My manager…