How can I consistently redirect workplace requests to the ticketing system?
I don't mind helping people through Teams, but I've noticed I'm inconsistent: people I'm friendly with often get immediate help, while others are told to submit a ticket.…
support tickets
How can I get a response to an AWS support ticket?
My AWS support case has been sitting without a response for about two weeks. We're a startup, and it's becoming difficult to justify staying with AWS when we…
How can I get a timely response from cloud support?
My support ticket has been open for about two weeks without any meaningful response. As a startup, it's becoming difficult to justify relying on this cloud provider when…
Help! My AWS Account and Domain are Suspended and I Can't Access Anything
I've recently taken on the webmaster role for a small online business that registers its domain through AWS. They previously used Amazon SES until they had issues with…
Why is it taking so long to set up my Microsoft 365 account?
I've been trying to create a Microsoft 365 account for my company for the past ten days, and it's been incredibly frustrating. I've faced multiple 500 error messages,…
What Metrics Should We Track for IT Ticket Resolution?
We're in the process of creating dashboards to help us measure how quickly IT requests are resolved. I'm curious to know what metrics are important for you. What…
Has anyone else noticed performance issues with Windows 365 since the 24H2/25H2 update?
We manage several hundred Windows 365 Cloud PCs for different clients and have typically set them up with 2 CPUs, 8GB of RAM, and 128GB of storage. While…
Microsoft Support Ignoring My Tickets—What Should I Do?
Hey everyone, I'm having a really frustrating issue with Microsoft Intune and iPhones. The 'Company Portal Temporarily Unavailable' message keeps popping up, and it's stopping me from deploying…