I'm curious about the Service Level Agreements (SLAs) for various AWS services, especially since we experienced significant downtime with DynamoDB and Lambda recently. If our business faced losses during this downtime, is there a process to claim compensation?
3 Answers
You can definitely find the SLAs for AWS services on their official website, but it sounds like you might have missed out on doing that before relying on them. It’s unfortunate, but sometimes these services have downtime that can impact businesses. You should definitely reach out to your Technical Account Manager (TAM) for guidance on what to do next.
There's a common misconception that AWS has a universal SLA for all services, but that’s not the case. Each service has its SLA outlined in their documentation. If your services were down, you might want to check if you're eligible to file a claim based on their terms.
Honestly, there’s no guarantee that AWS will compensate you for downtime. It's up to the specifics of each service's SLA and how it was affected. Some regions might be more reliable than others, so just keep that in mind for future setups!
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