We want to purchase devices from regular retailers and ship them directly to employees. Ideally, the employee would only need to connect the device to the internet and sign in with their company account, while enrollment, policies, applications, and configuration are applied automatically without hands-on administrator setup. The environment currently uses on-premises Active Directory. Windows Autopilot with Intune seems like the standard approach, but we're wondering whether a single-vendor platform can provide zero-touch provisioning, endpoint management, IT asset management, and IT service management together.
2 Answers
Some unified endpoint platforms combine Windows provisioning or deployment with endpoint management, IT asset management, and ITSM features. Products such as Scalefusion or other integrated suites may be worth evaluating if keeping everything in one environment is more important than using Microsoft’s native stack. Check the exact Windows enrollment workflow and whether the platform supports your on-premises Active Directory requirements, because the depth of integration varies considerably.
Zero-touch enrollment starts with the operating system’s own provisioning service. Windows uses Autopilot, Apple uses Apple Business Manager device enrollment, and Android uses zero-touch enrollment through Google’s enterprise portal. Those services can generally redirect enrollment to a management platform of your choice, but the initial device registration still depends on the OS vendor. Intune can manage multiple device platforms if you configure each one to point to it.
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