I'm troubleshooting an HPE 1/8 G2 autoloader and one recommended fix is upgrading the firmware to version 6.2. I don't currently have an HPE support contract, so I'm looking for a legitimate way to obtain the firmware or confirm whether it's available elsewhere.
3 Answers
The firmware appears to be distributed through HPE’s support and software portal, and access may require an active support entitlement. The safest route is to contact HPE or an authorized service provider and ask whether they can provide the correct package for your autoloader’s exact model and revision.
Some owners may have archived copies, but verify the file carefully before installing it. Confirm the autoloader model, current firmware, update procedure, and recovery options first, since using the wrong package could leave the library unusable.
A support contract is often the official way to obtain older hardware firmware, although the availability and cost can vary. If purchasing support is not possible, checking with the vendor or a reputable hardware reseller is preferable to downloading an unverified image.

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