I'm in Canada and my Apple Account balance is enough to cover the price of the AirPods. However, when I try to place the order using the balance shown in my Apple Account and Wallet, I get an error saying: "Your credit card has been declined. Please check your payment information and billing address and try again." I've already contacted Apple Support, but they weren't able to resolve the issue. Has anyone found a way to complete the purchase?
2 Answers
I’m running into the same error, so it may be an account or payment-processing issue rather than a problem with your balance. Confirm that the balance appears under your Apple Account—not just in Wallet—and try again after updating the payment information.
In Canada, Apple may still require a valid payment method on file even when your Apple Account balance covers the item. Check that the billing address and card details are current, and make sure the balance also covers taxes and shipping. If everything looks correct, the order may need to be placed through Apple’s online store rather than using the balance through Wallet.
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