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Why Do I Keep Repeating Myself to Coworkers?

August 16, 2025 5 answers
Asked by CuriousCat92
Lately, I've been really frustrated. It feels like half of my job is just re-explaining things like server setups and workflows. I even make documentation and share details, but time and again, someone new will ask the exact same question. It doesn't seem to matter if it's in Slack, through tickets, or via email—no one seems to read what's already available. I know part of my job involves providing explanations, but there has to be a better method. How do you guys handle this without getting annoyed? Do you just accept that repeating yourself is part of the job, or have you found ways to make your documentation effective?
advice communication coworkers documentation IT System Operations workplace

Answers

FeedbackFinder
Ever thought about asking for feedback on how you're explaining things? It might uncover gaps in communication that you're not even aware of. Sometimes it’s just a matter of adjusting your delivery to match how others learn.
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SocraticGuide
Also, maybe try asking them open-ended questions. If they come to you with a question, guide them to think for themselves. Like, ask how they might solve it or what resources they could check. It could build their confidence and reduce the number of repeat queries.
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ConfidentTechie
Try to establish a balance. If they straight up ask you something that's already documented, gently remind them about your docs. If they still have questions, offer to help them go through it. It can also give you insights on how to improve your explanations.
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DocMaster3000
Consider creating a centralized IT Wiki. It could save you a ton of hassle! Just remember that even then, there’s no guarantee people will actually check it out. But having all the info in one place is a start!

SkepticalDude88: Yeah, I've set one up before, and it ended up being ignored. It's tough to get people to actually use it, even if it's really helpful.

WikiWarrior1: Exactly! I had one that no one touched for years. It’s like they still preferred to ask me instead of searching.

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TechWiz420
One thing that can really help is linking directly to your existing documentation when someone asks a question. That way, instead of starting from scratch, you're just pointing them in the right direction. It sets a precedent that they should refer to existing resources.
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