Why does DISM StartComponentCleanup make my Lenovo laptop screen go black?
Asked by
MellowPine47
I've been dealing with BSODs on a Lenovo laptop for about a month. Running `DISM.exe /Online /Cleanup-Image /RestoreHealth` reaches 100% but then reports that the operation couldn't be completed. A troubleshooting guide suggested running `DISM.exe /Online /Cleanup-Image /StartComponentCleanup` first, but within seconds of starting it, the entire display went black. Could this be related to a Windows 11 update or Lenovo hardware, even though my drivers are current? I've also collected the available crash dump files for analysis.
Answers
The crash dump files are the most useful next step here. Please provide the contents of `C:WindowsMinidump`—ideally several dump files rather than just one—so the BSOD failure can be identified. If Windows won’t boot normally, collect them from Safe Mode. The black screen may be a graphics driver or hardware issue rather than DISM itself, so the dump analysis should help distinguish between those possibilities.
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MellowPine47: I’ve added the dump files to the main post. Hopefully they provide enough information to identify what’s causing the crashes.