I've been having a frustrating issue with my HP laptop where it keeps claiming that my password is incorrect when I try to sign in. This has happened twice in just a few days. Initially, I was simply working on my computer, and after putting it to sleep, it asked me to log in, stating I'd made 'too many incorrect attempts'—but it was my first try, and the password was definitely correct. I managed to get a code sent to my phone to reset my password, which worked for two days. Now it's happening again, and this time it's saying the last four digits of my phone number don't match. I can't change my password because that option isn't available, and I have no other methods to recover my account. I don't use any PINs, facial recognition, or fingerprints due to a past bad experience. I tried using my phone to fix the issue, but that isn't working either. When I checked the Microsoft Security help, it claimed there were 'no issues found' after I entered my login email. I can't reset my computer, so I'm looking for any suggestions on what to do next.
1 Answer
It sounds like you might be dealing with a keyboard issue. Sometimes the keyboard starts to fail, which can cause incorrect password entries. Make sure to check if the keys are working properly—maybe try using an external keyboard if you have one. That might help rule out any hardware problems.
Crap! Okay, thank you, I'll look into that.