Hey folks! I'm facing a frustrating issue with my laptop. The built-in display just won't turn on, but I can tell the system is on (the keyboard lights are working, and the fans are running). I'm using Windows 11 on an Acer laptop. I dove into the Event Viewer and noticed I'm seeing a bunch of **Event ID 219** warnings around the same time I have the screen problem. These warnings point to a failed driver: **WUDFRd** (Windows User-Mode Driver Framework Reflector). I've included some of the logs below for reference. Any ideas on why this is happening and how I might fix the display? Thanks in advance!
2 Answers
First things first, can you check if the display works when you're in BIOS? Sometimes, this issue can be related to driver compatibility. If the display is functioning in BIOS, it could be a software issue in Windows. Let me know what you find out!
It sounds like the driver for your display is having issues loading. You might want to try booting into Safe Mode and see if the screen turns on there. If it does, you can roll back or reinstall the display drivers. Make sure to back up your data before making any changes to BIOS or drivers, just to be safe.
No, the display isn't working even in BIOS.