Windows Laptop Connects to Wi‑Fi but Has No Internet Access

Try Windows’ built-in Network Reset: open Settings, search for “Network reset,” choose it, and restart when prompted. This removes and reinstalls the network adapters and resets their configuration. You’ll need to reconnect to Wi‑Fi afterward. Also make sure the adapter is set to obtain its IP address and DNS automatically rather than using an old manual configuration.

First, check whether the problem follows the laptop or only happens on your home network. Try connecting it to a phone’s hotspot, a friend’s Wi‑Fi, or another network. Also test Ethernet if you have access to a cable. If other networks work, the issue is probably related to the home router, modem, or the laptop’s saved network settings. If it fails everywhere, focus on Windows networking or the driver.

Download the correct Wi‑Fi driver from the laptop manufacturer’s support page using the exact model or serial number. You can download it on another device and transfer it with a USB drive, or temporarily use your phone’s USB tethering if supported. Then install the driver after removing the current one from Device Manager. Avoid relying on a generic driver if the manufacturer provides one.

If your home setup has a separate modem and wireless router, check whether the laptop has the same problem when connected directly to the router by Ethernet. Since other devices have internet, the modem is less likely to be the cause, but testing another connection can narrow it down. Your parent’s network equipment may also have device-specific settings or restrictions worth checking.