I've used macOS for years and recently bought a Nimo N153 gaming laptop with 16GB of RAM. After about a month of use, Windows 11 appeared to crash while I was watching YouTube and showed an error screen saying the computer needed to restart. It remained stuck for roughly an hour, so I held the power button to shut it down. Since then, the laptop has behaved inconsistently: sometimes the screen stays black, sometimes the Nimo logo appears, and sometimes it reaches a manufacturer repair screen with no useful options. I also occasionally see Windows' "Preparing Automatic Repair" message. I cannot reliably enter the BIOS or recovery environment, and Fn+F9 only works occasionally. Support suggested forcing three failed boots to trigger recovery, then uninstalling the latest update or resetting Windows, but the laptop often fails before I can reach those menus. I'm willing to erase the system because I haven't had it long, but I'd like to know whether this is still a Windows problem or likely a hardware, display, power, or firmware issue.
3 Answers
Before sending it in, do a basic power reset: shut it down, disconnect the charger and every USB device, hold the power button for 30–60 seconds, then connect the charger and try again. Use it on a hard surface, not a bed or blanket, and check whether an external monitor shows an image. You can also try an external keyboard for the BIOS key. Don’t flash the BIOS or open the laptop unless the manufacturer specifically instructs you, since that can complicate a warranty claim.
If you can’t consistently reach the manufacturer logo or BIOS, this probably isn’t just a damaged Windows installation. Windows updates can break boot files, but they generally can’t explain a machine that randomly shows no logo at all. Try the manufacturer’s documented BIOS key, usually F2, Delete, or sometimes Esc, pressing it repeatedly immediately after powering on. If the behavior remains inconsistent, stop repeatedly forcing it off and use the warranty or return period. A new laptop should be repaired or replaced rather than opened up and troubleshot indefinitely.
Exactly. The Windows recovery steps only help if the laptop can reliably complete its initial hardware check and display the recovery menu. Random black screens before that point suggest the seller needs to handle it.
If it does eventually reach the blue recovery menu, uninstalling the latest quality update is a reasonable first attempt. If that fails, a USB Windows installer can let you access Startup Repair, restore points, or a clean installation. However, don’t reset or reinstall before checking whether you need any files from the drive. Since the machine is only a month old and BIOS access is unreliable, I’d document the symptoms with a short video and request an RMA or replacement instead of treating a full reset as the definitive fix.
Overheating is worth preventing, but it doesn’t account for failing to show the logo or enter firmware setup after cooling down. That makes a hardware or firmware fault more likely than temperature alone.