I'm in a real bind here. My Microsoft account was hacked, and the attacker changed my email to a random one ([email protected]) and wiped all of my data. Now, I can't log in at all and I feel totally hopeless. I've been reaching out to Microsoft Support for days (Case ID: SIR-21477459), but all I get are automated responses, no real help. This account is super important to me because it's linked to my Xbox and other services, so losing it is a huge hassle. Has anyone else experienced this kind of problem? How can I get Microsoft to actually help me out, or do you know any tricks to recover my account? I really appreciate any advice!
2 Answers
Honestly, it sounds like a tough situation. The only real help you can get is from Microsoft. If they're ghosting you, try to escalate the issue through their support channels, maybe even on social media to get their attention.
Can you change your email on the Microsoft account? If you can't log in, it might be harder, but usually, they have steps for recovery.
Yeah, I can’t log in to that account anymore, so I can’t change the email.