I'm facing the upcoming sunset of OpsGenie in April 2027 and our leadership is pushing for migration by Q1 next year. We have about 50 engineers and typically deal with 12-15 incidents each month, mostly during regular work hours with the occasional late-night issue. Currently, we rely on OpsGenie for on-call management, Slack for communication, and Confluence for post-mortems. While this setup works for us most of the time, we've had issues with schedules and notifying the wrong person. I'm looking for alternatives that are easy to transition to without needing extensive retraining or long setup times. I've looked into PagerDuty, incident.io, and Firehydrant, but I'd love to hear other recommendations and experiences!
5 Answers
We use PagerDuty, and it seems to get the job done. It might not have all the bells and whistles, but for straightforward incident management, it works pretty well for us.
Our OpsGenie setup was automatically transitioned to Jira Service Management, and honestly, everything just clicked into place after that. It might be worth considering if you're already using Jira for project management.
I’d suggest taking a look at ilert.com. I do work there, so I’m a bit biased, but we have some great comparison tools and info on migrating, which could help you make a decision!
For automated root cause analysis, we use Anyshift.io. It’s pretty handy!
We switched from OpsGenie to Grafana IRM, and it has been fantastic! The scheduling features are way better than OpsGenie, and since we were already using Grafana, the migration took us just a day. It's worked out great for our team size, similar to yours!
Totally agree! We made that switch too, and it’s been working really well for us.
Just a heads-up, that sounds like a marketing account!