I'm a solo L2/L3 system administrator working for a company of over 1,000 employees and my time for building new systems is limited. I'm looking to deploy a dashboard or portal that centralizes useful links like our internal ticketing system, asset management, IP management, project management, documentation, supplier support portals, and more. Ideally, I'd like it to include basic status alerts, like uptime for our virtualization clusters, and support access management through role-based access control (RBAC) and LDAP. I have some experience with WordPress but I'm considering whether to use a template for that or if a dashboard container like Heimdall, Dashy, or Homarr would be a better choice for this project.
4 Answers
Check if your internal ticketing system has a customizable end-user dashboard. Often, you can incorporate documentation or knowledge articles right there! You might also want to consider using a Google Site if that fits your environment better. Sometimes the simplest solution is the easiest to maintain.
For a solid ticketing system, you could look into Zammad. It offers SLA support, basic documentation pages, LDAP support, and is pretty easy to set up with just one install script. It might take a few hours to have everything running smoothly.
Have you thought about using SharePoint? It could serve as an intranet where you could create subpages for different departments, making it easier to share information company-wide.
It sounds like a dashboard container would be a quick way to get started. Plus, you'll avoid the hassle of updating WordPress templates, plugins, and dealing with PHP version changes.
Definitely agree! The less hassle with updates, the better.
Not sure why I'd go with SharePoint when I have the freedom to choose any tool I want.