Our VMs in Azure West US are running according to boot diagnostics, but we can't connect through RDP. Is anyone else seeing connectivity problems?
Anyone else having trouble reaching Azure VMs in West US?
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7u+lanternfish_529
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There were reports of VM and other service connectivity problems in West US, along with an Azure notice about a networking issue in the region. That makes a broader network problem plausible, though it doesn't prove every RDP failure has the same cause.
Check Azure Service Health for updates relevant to your resources. A green public status page doesn't necessarily rule out an emerging or limited incident.
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Boot diagnostics showing a current screen is useful. It suggests the guest is running, but it doesn't establish that the network path or RDP service is working.
Check whether the VM is reachable through another available management path, and review its network security rules and recent changes. If those checks look normal and Service Health shows an incident, avoid making a bunch of changes that could complicate recovery.
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I'd be cautious about rushing into a move to another region. Some services elsewhere were reported as reachable, but rebuilding an environment can take significant time and money. Compare that effort with your recovery objectives and what you already have prepared before deciding.
Ruvix-5c:
Multi-region disaster recovery isn't affordable or practical for every environment, especially if it hasn't been set up in advance.
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Frelby.2u:
There were also reports of App Service and its management endpoints being unreachable, so the impact wasn't limited to RDP.