AWS SES Production Access Request Still Pending - Seeking Advice
Asked by
CuriousTraveler92
Hey everyone, I submitted a request for production access to AWS SES on July 14 (Case ID: 175169550300552), and it's been stuck on "Pending customer action" for days. I've already provided all necessary information. My domain is verified with SPF/DKIM, SNS is set up, and we're compliant with CAN-SPAM and GDPR. I'm really in a bind as this delay is affecting important transactional emails that we need to send out. Has anyone else experienced similar delays? Is there any way to escalate this? Thanks for your help!
Answers
I totally understand your frustration. I've checked your case details and contacted AWS support internally for you. You can also keep an eye on your request status by visiting the AWS Support Center directly. Hope you get this resolved quickly!
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Honestly, if you’re facing this much trouble, it might be wise to consider another email platform. SES can be tricky and not the most reliable option in production settings. Speaking from my own experiences, it can really cause headaches. You might want to explore other, more stable solutions.
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If your case is showing as 'Pending customer action', it's possible AWS has already replied with at least a generic message. These cases can close automatically if no action is taken, so it might be worth reaching out for an update. Just keep in mind that waiting a couple of days isn't usually too long in their process. Don't put your important emails at risk; plan ahead next time!
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InquisitiveUser88: Can you share more about your experience with SES? What specifically went wrong for you? I'm curious to know what pitfalls to avoid!